We value your satisfaction and strive to provide the best shopping experience. If you wish to cancel your order, cancellations are accepted within 24 hours of placing the order. Once processed, orders cannot be cancelled.
Refunds are available for defective or damaged products reported within 7 days of delivery. To initiate a refund, please contact our support team with your order details and photographs of the issue. Once approved, refunds are processed within 5–7 business days to your original payment method.
Please note that customized or personalized products may not be eligible for returns unless they are faulty. Shipping charges are non-refundable. We reserve the right to refuse refunds if the product has been used or damaged due to customer handling.
For any questions regarding cancellations or refunds, please reach us at retrorivival.co@gmail.com.